A word to the wise, or, Why Orange UK aren’t the best

Jan 23

RossGeekery, Rants , , No Comments

I don’t know if you’re like me but, when I receive my monthly mobile phone bill I rarely check it line by line. Yesterday, however, I learned my lesson.

I’ve just come to the end of my last 18-month contract with Orange and have realised that, for the last year and a half, I’ve been paying for an unnecessary extra ‘bundle’ of text messages.  More fool me, you say, and you’d be right.

I originally started with Orange in 2005; in those days monthly contracts consisted of two ‘bundles’ – one air/call time and one for texts.  As I’m not a big texter, I opted for the Text60 plan.

Fast-forward 18 months to 2007 and my upgrade. By this time, Orange had brought out their ‘animal’ plans and I was advised that ‘Raccoon’ or ‘Amoeba’ or whatever was the best match – 225 mins, 100 texts. “Fine,” I said. “Sign me up”.

You may see where this is going…  At no point did the operative tell me that my existing Text60 bundle would carry forward – and I only realised last night that I’ve been paying out all this time for something I didn’t need.

So, one quick call to Orange Custard Services and a rant later, I’m now being credited back a large portion of my unnecessary expenditure and have successfully removed the offending item.

Thanks, Orange – but, due to your poor advice, I’ll be jumping ship at the earliest opportunity…

…did someone say “iPhone” just then? No? I must have imagined it…