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	<title>rossedwards.net &#187; phone</title>
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		<title>A word to the wise, or, Why Orange UK aren&#8217;t the best</title>
		<link>http://www.rossedwards.net/2009/01/165/</link>
		<comments>http://www.rossedwards.net/2009/01/165/#comments</comments>
		<pubDate>Fri, 23 Jan 2009 12:04:27 +0000</pubDate>
		<dc:creator>Ross</dc:creator>
				<category><![CDATA[Geekery]]></category>
		<category><![CDATA[Rants]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[Orange]]></category>
		<category><![CDATA[phone]]></category>

		<guid isPermaLink="false">http://www.rossedwards.net/?p=165</guid>
		<description><![CDATA[I don&#8217;t know if you&#8217;re like me but, when I receive my monthly mobile phone bill I rarely check it line by line. Yesterday, however, I learned my lesson. I&#8217;ve just come to the end of my last 18-month contract with Orange and have realised that, for the last year and a half, I&#8217;ve been [...]]]></description>
			<content:encoded><![CDATA[<p>I don&#8217;t know if you&#8217;re like me but, when I receive my monthly mobile phone bill I rarely check it line by line. Yesterday, however, I learned my lesson.</p>
<p>I&#8217;ve just come to the end of my last 18-month contract with Orange and have realised that, for the last year and a half, I&#8217;ve been paying for an unnecessary extra &#8216;bundle&#8217; of text messages.  More fool me, you say, and you&#8217;d be right.</p>
<p>I originally started with Orange in 2005; in those days monthly contracts consisted of two &#8216;bundles&#8217; &#8211; one air/call time and one for texts.  As I&#8217;m not a big texter, I opted for the Text60 plan.</p>
<p>Fast-forward 18 months to 2007 and my upgrade. By this time, Orange had brought out their &#8216;animal&#8217; plans and I was advised that &#8216;Raccoon&#8217; or &#8216;Amoeba&#8217; or whatever was the best match &#8211; 225 mins, 100 texts. &#8220;Fine,&#8221; I said. &#8220;Sign me up&#8221;.</p>
<p>You may see where this is going&#8230;  At no point did the operative tell me that my existing Text60 bundle would carry forward &#8211; and I only realised last night that I&#8217;ve been paying out all this time for something I didn&#8217;t need.</p>
<p>So, one quick call to Orange Custard Services and a rant later, I&#8217;m now being credited back a large portion of my unnecessary expenditure and have successfully removed the offending item.</p>
<p>Thanks, Orange &#8211; but, due to your poor advice, I&#8217;ll be jumping ship at the earliest opportunity&#8230;</p>
<p>&#8230;did someone say &#8220;iPhone&#8221; just then? No? I must have imagined it&#8230;</p>
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